Terms and Conditions

I. Basic Provisions

1. 1. These General Terms and Conditions (hereinafter referred to as “Terms and Conditions”) are issued according to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code of the Czech Republic (hereinafter referred to as “Civil Code”).
   2. These Terms and Conditions govern the mutual rights and obligations of the seller:
      Hurom Czech s.r.o.
      with its registered office at Ovenecká 315/32, Bubeneč, 170 00 Prague 7, Czech Republic
      IČO (Business ID): 22306684
      a company registered in the Commercial Register administered by the Municipal court in Prague, Section C, File 414331
      website: https://hurom-europe.cz/ (hereinafter referred to as ׅ“online store”)
      and a natural person who concludes a purchase contract outside their business activities as a consumer (hereinafter referred to as “buyer”) through the online store.
   3. The seller vows to deliver goods to the buyer following the individual orders of the buyer according to the conditions included in the purchase contract and these Terms and Conditions, and the buyer vows to accept the delivery of the ordered goods and pay the seller the agreed price.
   4. The regulations of the Terms and Conditions are an essential part of the purchase contract. Any derogating provisions listed in the purchase contract shall take precedence over the provisions of these Terms and Conditions.
   5. These Terms and Conditions and purchase contract are concluded in English.

II. Information on goods and pricing

1. 1. Information on goods, including prices of individual items and their main characteristics, is listed for each item in the online store catalog. Prices are listed excluding VAT, as the seller is not a taxable person. Prices of goods are effective for the time being displayed on the online store’s website. This provision does not exclude purchase contract concluded on individually negotiated terms.
   2. All presentations of products placed in the online store catalog are of informative characteristics and the seller is not obliged to conclude a contract regarding these goods. All offers concerning sale of goods displayed in the online store catalog are non-binding and the seller is not obliged to conclude a purchase contract for these goods (the provisions of Section 1732(2) of the Civil Code do not apply).
   3. Information on costs concerning the delivery of goods and the costs of returning goods, if the given goods cannot be returned by regular mail due to their nature, is posted on the online store’s website. The information on costs associated with delivering goods listed in the online shop applies only in cases where goods are being delivered within the territory of the Czech Republic.
   4. Unless otherwise agreed upon between the seller and the buyer, any discounts on the purchase price cannot be combined.

III. Order and conclusion of the purchase contract

1. 1. The costs incurred by the buyer when using distance communication means to conclude a purchase contract are to be paid by the buyer. These costs are equal to the standard rate.
   2. The buyer places an order of goods in the following ways:

• • through their customer account, if registration on the online store’s website was completed prior to the purchase
  • by filling out the order form without registration

1. 3. The buyer selects the goods, number of items, payment type and delivery type while placing an order.
   4. Before placing an order, the buyer is allowed to check and change the details they have entered into the order form. The order is sent to the seller by clicking on the “Order with obligation to pay” button. The information provided in the order is considered correct by the seller. The condition for the validity of the order is filling in all mandatory information in the order form and confirmation from the buyer that they have read these Terms and Conditions and the Privacy Policy.
   5. Immediately after receiving the order, the seller will send the buyer confirmation of receiving the order to the email address provided by the buyer when placing the order. This confirmation is automatic and is not considered as a conclusion of the contract. These Terms and Conditions are attached to the order confirmation.
   6. The purchase contract between the buyer and seller is concluded only after the seller accepts the order. The notification of the seller accepting the order is sent to the buyer’s email address.
   7. In case of an obvious technical error on the seller’s side when listing the price of the products on the online shop’s website, or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this clearly incorrect price, even in the case of the automatic confirmation being sent to the buyer in accordance with these Terms and Conditions. The seller shall inform the buyer of the error without any further delay and send a modified offer to the buyer’s email address. The modified offer is considered as a new purchase contract offer, and the purchase contract is concluded upon confirmation acceptance by the buyer to the seller’s email address.
   8. All orders accepted by the seller are binding. The buyer may cancel the order until the notification of accepting the order from the seller is delivered. The buyer may cancel the order by phone at the phone number or email address specified by the seller in these Terms and Conditions.

IV. Customer Account

1. 1. The buyer is granted access to their customer account by registering on the online store’s website. The buyer can place orders of goods from their customer account. The buyer can also order goods without registration.
   2. The buyer is obliged to provide all details correctly and according to reality. The information provided by the buyer in the customer account and while placing an order is considered correct by the seller.
   3. Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access the buyer’s customer account. The seller is not responsible for any possible misuse of the customer account by third parties.
   4. The buyer is not entitled to provide access to the customer account to third parties.
   5. The seller may cancel a customer account, especially if the buyer has not used their customer account for more than 2 years, or if the buyer violates their obligations under the purchase contract or these Terms and Conditions.
   6. The buyer acknowledges that the customer account may not be available consistently, especially with regard to the necessary maintenance of the seller’s hardware and software equipment, or sequentially, necessary maintenance of hardware and software equipment of a third party.

 

V. Payment terms and delivery of goods

1. 1. The price and additional costs related to the delivery of goods according to the purchase contract may be paid by the seller by:
      an online debit card purchase
      through an online payment system (Google Pay)

1. 2. The buyer is obliged to pay the seller the purchase price as well as the packaging and delivery costs according to the concluded purchase price of the goods. Unless stated otherwise, purchase price also includes the delivery costs of the goods. The delivery and packaging costs are covered by the seller if the price of purchased goods is over 100 EUR (2420 CZK).
   3. The buyer is obliged to follow the instructions of given electronic payment system provider.
   4. The seller does not require any prepayment or any other payment of similar sort. The payment of purchase price before shipment of goods is not a deposit.
   5. The seller has the right to demand a payment of whole purchase price including incurred costs associated with delivery of goods before shipping it to the buyer.
   6. The goods are sent to the address given by the buyer while placing an order.
   7. The delivery is concluded by GLS. The return address for returning purchased goods is: ViT Logistics s.r.o. (Hurom warehouse), P3 Logistics Parks D8 – HALL 3, Zdibsko 614, 250 67 Klecany, Czech Republic.
   8. In case the delivery method is concluded on a basis of the buyer’s special inquiry, the buyer bears all risks and possible additional costs incurring due to the character of this delivery method.
   9. The buyer is obliged to receive the goods during delivery given that the seller is obliged to deliver goods to the address stated by the buyer in the order according to the purchase contract. The buyer is obliged to cover possible additional incurring costs for repeated delivery caused on the buyer’s behalf, or costs incurred due to a change in delivery method, if the ordered goods have to be delivered repeatedly or by a different delivery method than stated in the order.
   10. The buyer is obliged to check for any damage to the packaging of goods and contact the seller as well as the delivery company in the case of finding any damage when receiving the goods from the delivery company. The buyer is not obliged to accept the goods from the delivery company if the packaging shows signs of damage caused by unauthorized opening of the package.
   11. The seller is obliged to issue an invoice for the buyer. The invoice is sent to the buyer’s email address.
   12. The buyer gains an ownership right to the goods by paying the whole purchase price of goods, including shipping costs, from the time of receiving the goods. The responsibility for unforeseeable circumstances, damage or loss of goods is transferred to the buyer in the moment of receiving the goods, or in the moment when the buyer was obligated to receive the goods but did not receive them contrary to the purchase contract.
   13. The seller is obliged to deliver the goods to the buyer at the latest 30 days after concluding the purchase contract, if date of filling is not given. The buyer has the right to withdraw from the purchase contract in case of the seller not delivering the goods in the original 30-day period and even after the seller does not fill the duty even after an additional period is given by the buyer. The buyer has the right to withdraw from the purchase contract without an additional period only if the seller denied filling their duties or if filling the duties is necessary concerning the circumstances of concluding the purchase contract, or if the buyer informed the seller that delivering the goods in essential before they concluded the purchase contract. Following these Terms and Conditions, the seller is obliged to return all funds paid by the buyer without further delay according to the purchase agreement if case of a withdrawal from the purchase contract.

 

VI. Withdrawal from the purchase contract

1. 1. A buyer that concludes a purchase contract outside their business activities as a consumer has the right to withdraw from the purchase contract.
   2. Purchase contract withdrawal deadline is 14 days from the date when the buyer or a third party designated by the buyer, other than the delivery company, receives the goods, or in the case of receiving:

• • the last item in stock, if the buyer orders more items of a product, or
  • the last item or a part of a delivery of goods consisting of multiple items or parts, or
  • the first delivery of goods, if a regular delivery of goods is stated in the purchase contract.

1. 3. The buyer cannot withdraw from the purchase contract for the delivery of goods manufactured according to the buyer’s requests or tailored to their personal needs.
   4. To comply with the withdrawal deadline of the purchase contract, the withdrawal from the purchase contract should be sent before the relevant withdrawal deadline.
   5. The buyer has the right to withdraw from the purchase contract by any unambiguous statement sent to the seller. The buyer can use the sample withdrawal form provided by the seller to withdraw from the purchase contract. The withdrawal from the purchase contract should be sent to the seller’s email address or address for service included in these Terms and Conditions. The seller is obliged to confirm reception of the purchase contract withdrawal without further delay.
   6. A buyer who has withdrawn from the purchase contract is obliged to return the goods to the seller without further delay, no later than 14 days after withdrawal from the contract. This deadline is met if the buyer sends the goods before its expiry.
   7. The address for returning goods is: ViT Logistics s.r.o. (Hurom warehouse), P3 Logistics Parks D8 – HALL 3, Zdibsko 614, 250 67 Klecany, Czech Republic.
   8. The seller shall return all funds paid by the buyer without further delay in the case of a buyer’s withdrawal from the purchase contract, no later than 14 days after the withdrawal, including delivery costs accepted according to the purchase agreement, by the same payment method. The seller shall return the funds to the buyer by a different method only in the case of mutual agreement and if no additional expenses occur.
   9. The seller shall refund the buyer the delivery costs in the amount equal to the cheapest delivery method of goods offered by the seller if the buyer has chosen a delivery method other than the cheapest one.
   10. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods, or proves that the goods have been sent, whichever occurs first.
   11. The buyer is obliged to return goods undamaged, clean, and in their original packaging if possible. The buyer is responsible for any reduction in the value of the goods caused by handling the goods in a manner other than necessary to familiarize themselves with the nature and characteristics of the goods. The seller is entitled to unilaterally offset the claim for compensation for the totality of the damage incurred against the buyer’s claim for a refund of the purchase price.
   12. If the seller provides the buyer a gift with the shipped goods, the related gift agreement shall expire upon withdrawal from the purchase agreement. The buyer is obliged to return the gift sent by the seller together with the goods.

 

VII. Rights Regarding Defective Performance

1. The rights and obligations of the contractual parties regarding the seller’s liability for defects, including the seller’s warranty liability, shall be governed by the relevant generally binding regulations (in particular Sections 1914 to 1925, Section 2161 et seq. of the Civil Code, and the relevant provisions of Act No. 634/1992 Coll., on Consumer Protection).
2. The buyer has the right to raise a complaint regarding a defect that appears in the goods within two (2) years from the date of receipt. If the buyer rightfully claims a defect, this period shall be suspended for the duration during which the buyer cannot use the goods.
3. The seller is liable to the buyer that the goods sold are in accordance with the purchase contract, in particular that they are free from defects. Specifically, the seller guarantees that at the time the buyer received the goods:
   • The goods correspond to the agreed description, type and quantity, quality, functionality, compatibility, and other agreed characteristics;
   • The goods are suitable for the purpose for which the buyer requires them and which the seller has agreed to;
   • The goods are supplied with the agreed accessories and instructions for use, including installation or assembly instructions.

   The seller is also responsible to the buyer that, in addition to the agreed characteristics:

   • • The goods are suitable for the purpose for which goods of this type are normally used;
     • The quantity, quality, and other properties of the goods, including durability, correspond to the usual characteristics of goods of the same type that the buyer can reasonably expect, also taking into account public statements made by the seller or another person in the same contractual chain, particularly advertising or labeling;
     • The goods are supplied with accessories, including packaging, and other instructions for use that the buyer can reasonably expect;
     • The goods correspond in quality or execution to a sample or model provided by the seller before concluding the contract.The seller is not bound by the above-mentioned public statements if they can prove that they were unaware of them, that the statements were adjusted in a comparable manner at the time of concluding the purchase contract, or that the statements could not have influenced the decision to purchase the goods.
4. If a defect appears within one year from the date the buyer received the goods, it is presumed that the goods were already defective at the time of receipt, unless the nature of the goods or the defect excludes this presumption. This period shall be suspended for the duration during which the buyer cannot use the goods, if the defect was rightfully claimed.
5. The seller is also liable to the buyer for defects caused by incorrect assembly or installation performed by the seller or under the seller’s responsibility according to the purchase contract. This also applies if the assembly or installation was carried out by the buyer and the defect occurred due to deficiencies in the instructions provided by the seller.
6. The buyer shall not have rights arising from defective performance if the defect was caused by the buyer.
7. Wear and tear resulting from normal use of the goods does not constitute a defect.
8. If the goods are defective, the buyer may demand that the defect be remedied. The buyer may choose either to request the delivery of new defect-free goods or the repair of the goods, unless the chosen method of defect removal is impossible or disproportionately costly compared to the other option. The seller may refuse to remove the defect if it is impossible or disproportionately costly, taking into account the significance of the defect and the value that the goods would have without the defect.
9. The buyer may demand a reasonable discount on the purchase price or withdraw from the contract if:
   • The seller refused to remove the defect or did not remove it in accordance with Sections 2170(1) and (2) of the Civil Code;
   • The defect reappears;
   • The defect constitutes a substantial breach of the purchase contract; or
   • It is evident from the seller’s statement or the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer.

The buyer cannot withdraw from the contract if the defect of the goods is insignificant. In the event that the buyer withdraws from the contract, the seller shall return the purchase price to the buyer after receiving the goods or after the buyer provides proof that the goods have been sent.

 

VIII. Claims

1. When submitting a complaint, the buyer is obliged to indicate the defect or describe how the defect manifests and how they wish the complaint to be handled. The buyer may use a standard complaint form for submitting a complaint.
2. The address for returning goods due to a defect (complaint) is: ViT Logistics s.r.o. (Hurom warehouse), P3 Logistics Parks D8 – HALL 3, Zdibsko 614, 250 67 Klecany. The seller is also obliged to accept complaints at any of their establishments where it is possible to receive complaints in consideration of the range of products sold, and possibly also at their registered office.
3. When a complaint is submitted, the seller shall issue the buyer a confirmation specifying the date the complaint was submitted, the content of the complaint, the manner in which the buyer wishes the complaint to be resolved, and the buyer’s contact details for the purpose of providing information on the handling of the complaint.
4. The seller is obliged to handle the complaint, including remedying the defect, and to inform the buyer of the outcome within 30 days from the date of submission of the complaint, unless a longer period is agreed with the buyer. After the expiration of this period without resolution, the buyer is entitled to withdraw from the contract or request a reasonable discount on the purchase price.
5. The seller is also obliged to provide the buyer with a confirmation of the date and manner of handling the complaint, including confirmation of any repair carried out, the duration of the complaint process, or, if applicable, a written justification for rejecting the complaint.

 

IX. Delivery of Correspondence

1. 1. The contractual parties may deliver all written correspondence to each other via email.
   2. The buyer shall send correspondence to the seller at the email address provided in these Terms and Conditions. The seller shall send correspondence to the buyer at the email address provided in the buyer’s customer account or in the order.

 

X. Personal Data

1. 1. Detailed information on the protection of personal data can be found in the Privacy Policy.

 

XI. Out-of-Court Dispute Resolution

1. The Czech Trade Inspection Authority, located at Gorazdova 1969/24, 120 00 Prague 2, ID: 000 20 869, website: https://adr.coi.cz/cs, is competent for out-of-court resolution of consumer disputes arising from the purchase agreement. The online dispute resolution platform, available at http://ec.europa.eu/consumers/odr, may be used to resolve disputes between the seller and the buyer arising from the purchase agreement.
2. The European Consumer Centre Czech Republic, located at Gorazdova 1969/24, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, serves as a contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Online Dispute Resolution Regulation).
3. The seller is authorized to sell goods based on a trade license. The relevant trade office conducts trade inspections within its jurisdiction. The Czech Trade Inspection Authority supervises, within the defined scope, compliance with Act No. 634/1992 Coll., on Consumer Protection.

 

XII. Final Provisions

1. All agreements between the seller and the buyer shall be governed by the legal system of the Czech Republic. If the relationship established by the purchase agreement contains an international element, the parties agree that the relationship shall be governed by the law of the Czech Republic. This shall not affect the consumer rights arising from generally binding legal regulations.
2. The provisions of the Civil Code regarding consumer protection and the Consumer Protection Act do not apply to persons using the services of the online store as entrepreneurs. If a person provides their identification number in the order, it is assumed that they are acting within the scope of their business activity and acknowledge that the applicable consumer protection laws do not apply to their order. For the purposes of the Civil Code, an entrepreneur also includes any person who concludes contracts related to their own commercial, manufacturing, or similar activity, or in the independent exercise of their profession, or a person acting on behalf of or for the account of an entrepreneur. For the purposes of these Terms and Conditions, an entrepreneur is understood to be anyone acting in accordance with the previous sentence within the scope of their business activity.
3. All rights to the seller’s online store, especially copyright to the content, including the layout of the online store, photos, videos, graphics, trademarks, logos, and other content and elements, belong to the seller. Copying, modifying, or otherwise using the online store or any part thereof without the seller’s consent is prohibited.
4. The seller is not responsible for errors arising from interference by third parties with the online store or from its use contrary to its intended purpose. The buyer must not use the online store in a manner that could negatively affect its operation and must not engage in any activity that could allow themselves or third parties to unlawfully interfere with or use the software or other components of the online store, or to use the online store or its parts or software in a way that is inconsistent with its intended purpose.
5. The seller has taken measures to verify whether customer reviews of products posted on the online store were actually created by buyers who purchased the products. These measures consist of allowing reviews to be submitted only by buyers logged in through a customer account who purchased the relevant products.
6. The buyer hereby assumes the risk of a change in circumstances pursuant to § 1765(2) of the Civil Code.
7. The purchase agreement, including these Terms and Conditions, is archived by the seller in electronic form and is not accessible.
8. The seller may amend or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations that arose during the period of effectiveness of the previous version of the Terms and Conditions.

 

These Terms and Conditions come into effect on April 1, 2025.